This caused the CAB to be rebuilt, and then the checksum on LVFS to change too. The several issues in here got resolved, I'm going to close this one. If you find this issue, and also have a WD19TB upgrade problem, please file a new issue using the template so that we can get all your relevant logs. │ │ -Improved the compatibility of the Dock firmware update utility. The Dell Thunderbolt Dock WD19TB with v1.0.14.1 update (which includes NVM43 firmware) was certified by Apple through an independent third-party laboratory to work with Apple USB-C hosts. I'm trying to set up 2 4K monitors using a Dell XPS 13 9360 and the dock station WD19TB. ... photos dell docking station firmware update failed about dock photos update dell docking stations wd15 tb16 tb18 wd19 wd19tb wd19dc dell dock wd15 docking station vga hdmi mini dp. NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. The dock firmware update package contains utility and firmware for updating the dock components. So maybe a 4th class to success/definite fail/known issues/possible fail Or feed it back into known issues? Huh, that's actually not expected either. This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. Apart from disconnecting the dock from the laptop, is there anything else one needs to do? fwupd device information Sign up for a free GitHub account to open an issue and contact its maintainers and the community. -- Yes, Fix the update description or add CVEs (->sign). Yes, it's something only the admin team can do. There is nothing specifying unplugged from host or AC adapter. I have been using a Dell XPS 17 with a WD19TB docking station for the last few months (latest updates/firmware installed). Dock SKU The dock firmware update package contains utility and firmware for updating the dock components. They are easily the worst docks that we have worked with, ever. Tb18dc Firmware Update Failed Dell Community. You were supposed to see an UpdateMessage through this code flow. It looks like it's finally updated. -- No, Have you tried to power cycle the dock from the AC adapter? There is nothing specifying unplugged from host or AC adapter. Nothing in fwupdmgr upgrade output states that I need to unplug Thunderbolt cable from the laptop to finish the upgrade. Thanks, for some reason when I reached that page with a service tag, no drivers were displayed. So I decided this is bug and wrote this report. https://github.com/fwupd/fwupd/blob/1_3_X/plugins/dell-dock/fu-dell-dock-i2c-ec.c#L537 I connected … I will raise another issue. These issues occur even when the laptops are fully patched with full driver updates and the docks are on the latest firmware. and depending on the monitor, you may be able to daisy chain with MST at 30hz on 2 monitors without any docks or adapters. Is there a firmware update available? Be as specific as possible, I have an XPS 15 core I7-8750h and I am using DELL WD19TB Thunderbolt 3 as a docker station which is connected to my external hard and other stuff, this docker is also supplying power for my laptop. Only workaround I found so far is to either shut the laptop of completely, disconnect the cable (doh, but that's not good), or hibernate the laptop. About Dock Photos Mtgimage.Org 9999 + About Dock Photos. @eslonim If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results.It only says "WD19", but it applies to all docks in the WD19 family (WD19, WD19TB, WD19DC). They're mostly the same with one or two differences. First enable daemon verbose logs collection. With that being said, we will be testing the new Dell WD19TB soon. 20 comments ... discrete GPUs and monitors. The text was updated successfully, but these errors were encountered: When you say you power cycled the dock - did you unplug it from the system or from the wall ac adapter? My suspicion is that it's actually caused by the mucking with metadata to make it "WD19TB" (which we did as a result of fwupd/firmware-dell#28 (comment)). Log is too long for an issue so I've posted it here: https://gist.github.com/sitnik/34298496fecadb3cb71c19b1ffc589d5. Peripherals connected to the dock NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. WD19TB module for Thunderbolt connectivity with up to 130 Watts of power delivery, 40Gbps data transfer speeds and support for up to three displays at a fraction of the cost of replacing the entire dock. this is why people need to 1080p monitors. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. @eslonim If you click into the Drivers & Downloads area of the WD19TB support page here, you will see a firmware update utility listed among the results. Have a question about this project? For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19TB Administrator's Guide: • Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. Update should be persisted and don't appear again after a power cycle. Please provide the output of the external fwupd devices recognized in your system. tb16 or wd15 dock for xps 15?, dell. Dell Update does not support the WD19TB. A user is duped into thinking Dell Update works because it shows drivers installed on the laptop. Windows thunderbolt 3 equipped computers may require update of the system bios, thunderbolt firmware, thunderbolt driver, and intel graphics driver for your cable or adapter to function properly. Everything worked except the sound out port. Dell Thunderbolt™ Dock WD19TB Module Future-ready design Dell offers the World’s first modular dock with upgradeable connectivity and power. It needs to be kept plugged into wall ac adapter to complete the update, but unplugged from system. Expected behavior Ok, after unplugging/plugging back laptop to the dock updates don't show up anymore in fwupdmgr get-updates output. This caused the CAB to be rebuilt, and then the checksum on LVFS to change too. Check for available updates right after the installation: Stop doing this because it is being reverted, Operating system and version: -- Debian Testing, updated today, Have you tried unplugging the dock or any peripherals from your machine? Firmware update '01.00.14.01, A03' for WD19TB is generally available on Dell website, but in LVFS it stuck in 'testing' repository. Last night I found Dell released a firmware update, Version 01.00.14.01, A03 for the WD19TB so I figured I'd give it a try to see if it fixed my monitor issues. ** Latitude Chrome Enterprise 5300 2-in-1 and 5400 are USB-C systems and the recommended dock is the Dell Dock WD19 with 90W power adapter. Huh, that's actually not expected either. Is 1.4 branch considered stable? Describe the bug All components are showing right versions for the FW update in testing. @eslonim Searching by Service Tag sometimes hides applicable updates, which is why I search by model even if it means having to scroll through updates that don’t apply to my specific configuration. privacy statement. Other. Perform firmware updates in minutes without needing to reboot the system, allowing end users to continue working without disruption. @bulletmark The dock needs to be unplugged from the machine, not the AC adapter.. I tried every combination of HDMI and Diplayport (WD19TS has dual DP and HDMI, my monitors have both DP and HDMI) and cannot get this dock to talk to my 4k monitors at 60hz. Download and install the latest drivers, firmware and software. thing by unplugging ac adapter from switch. Re: WD19TB firmware update Download DellDockingStationFwUp_01.00.14_03042020_WD19.exe and it will take care of everything that is needed on the docking station and the laptop. https://github.com/fwupd/fwupd/blob/master/src/fu-util.c#L585 Considering that the going back to embargo could mean you add CHIDs or change protocols, I suppose that actually could have a big impact on reports being run on invalid SKUs. This package contains the firmware update for Dell Dock WD19, WD19DC, and WD19TB. You were supposed to see an UpdateMessage through this code flow. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I've seen message Upload message: 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive; 843b87bf2ce45589a8b00b0799a650a92072bafb did not match any known firmware archive in fwupdmgr upgrade output and this worried me. It definitely needs to be unplugged from host. That should have told you about the update finishing on unplug. if we fix the firmware fwupd requirement and resign the firmware, and the user tries to install the old firmware with an obsolete fwupd version is that really something we want to hold against the newly modified firmware? The Dell Thunderbolt Dock WD19TB and Dell Performance Dock WD19DC are supported but functionality is reduced to single USB-C, the same as the Dell Dock WD19. As first per sentence I am unplugging from the laptop. Sign in I'll send up a PR to clarify this. As I've described, this utility takes some determined effort to find. I just purchased a M1 MBA yesterday and all works so so well except when I connect it to my Dell WD19TB dock. It is recommended that you update the last version of Thunderbolt driver (if the system supports) and BIOS before you install this package. Link to firmware update at OEM website I'm curious; what led you to think you should unplug the AC adapter though on the dock? It was specifically related to uploading the report that failed. Any links? Now I want to buy an EGPU ( Razer Core X Chroma ) but my laptop has only one Thunderbolt 3 port and I want to keep both my docker station and EGPU. Yesterday Dell unveiled their new range of docking stations.I’ve had a WD19TB for a few months, and it seems to work fine; you can plug one thunderbolt cable into my XPS 13 and it turns it into a workstation, driving two screens, connecting me to wired Ethernet and connecting all my USB stuff. For Dell Thunderbolt Dock – WD19TB that were purchased before the date of this publication (September 20, 2020) the Firmware on the WD19TB will need to be updated. By clicking “Sign up for GitHub”, you agree to our terms of service and including USB devices, hubs, monitors, and downstream type-C devices. Tried to update the firmware of my WD19TB but as always with updates from Dell, there is one problem after another (see pic). And yes 1.4.x is stable. Happy with the docking station, but I am not stretching it yet - only 2 screens, Ethernet and a few USB things. Even if it doesn't reproduce, please attach the That should have told you about the update finishing on unplug. Successfully merging a pull request may close this issue. So I've tried the usual 'have you tried turning it off and on again?' Being able to upgrade firmware on the laptop and dock from Linux still a very good experience comparing to what we had a few years ago. What is more common is: an obsolete fwupd version is that really something we want to hold against the newly modified firmware? So you have old file downloaded, try to upload a report for it and LVFS says uhhh what's that, I don't recognize it because it didn't keep a copy of the old checksum around. I even tried to unplug the dock from both laptop and ac adapter and plug it again. I would rather see the failures for that but not hold it against automatic downgrades. The WD19TB supplies 130W to dell laptops, which is fine for the 5540, not sure how much the big brother sucks in. If that is what you were doing and it's having problems, please file a separate issue so we can get all your logs and relevant details. It definitely needs to be unplugged from host. Unable to install firmware update for WD19TB dock station. to your account. Here is a guide to what you It only says "WD19", but it applies to all docks in the WD19 family (WD19, WD19TB, WD19DC). Thank you and Richard for fwupd. WD19TB is the right dock, but just to add: you don't need a dock to do 1 4k monitor. From here: Dell Thunderbolt WD19TB Spec Sheet Guide to choosing the right dock Dell docking compatibility guide SLN320770 WD19TB certified with Apple. You signed in with another tab or window. Dell Thunderbolt Dock WD19TB docking station - USB-C / Thunderbolt 3 - HDMI, 2 x DP, Thunderbolt, USB-C - GigE £190.99 ex VAT £229.19 inc VAT I checked a 1.0.14 CAB file from LVFS and compared it to one that wasn't yet uploaded to LVFS and notice the key is missing. We’ll occasionally send you account related emails. Ah thanks for sharing this. According to both SupportAssist and Dell Update (that for once seem to agree on … It is a version of fwupd currently available in Debian Testing. daemon verbose logs collected from the system journal. The hub connects to two screens using a display port and thunderbolt to HDMI adapter, with the adapter connected to the Thunderbolt port not the UCB-C port .
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